Mhari Sadak – Privacy Policy

Mhari Sadak is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mhari Sadak mobile application, web application, and related services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

When you use Mhari Sadak, we may collect the following types of information:

• Personal Information
  • Name, mobile number, and email address (if provided during registration or complaint submission).
  • Any other information you voluntarily provide.
• Location Information
  • GPS coordinates captured automatically when you submit a complaint or report an issue.
  • Address details derived from geolocation.
• Multimedia Data
  • Photographs, videos, or documents uploaded by you as part of your complaint or feedback.
• Device Information
  • Device type, operating system, app version, IP address, and usage logs.

2. How We Use Your Information

We use the collected information for the following purposes:

• To register and manage your complaints or feedback.
• To map and monitor road conditions and citizen grievances.
• To improve service delivery and enhance road infrastructure.
• To send you updates, notifications, or responses related to your complaint.
• For internal analytics, reporting, and policy planning.

3. Sharing of Information

Your data may be shared only with:

• Relevant Government Departments/Authorities for grievance redressal.
• Authorized service providers assisting in system maintenance, hosting, or data analysis.
• Legal and regulatory authorities if required by applicable law.

We do not sell or rent your personal data to third parties.

4. Data Security

• All data is stored on secure servers with access controls.
• Encryption and authentication mechanisms are applied to protect sensitive information.
• Despite our efforts, no system is 100% secure, and we cannot guarantee absolute data security.

5. Data Retention

• Personal and complaint data will be retained only for as long as necessary for service delivery, analysis, or legal compliance.
• After this period, the data will be archived or deleted securely.

6. Your Rights

As a user, you have the right to:

• Access and review your submitted data.
• Request correction of inaccurate information.
• Request deletion of personal data, subject to legal obligations.

7. Third-Party Services

The app may use third-party services (e.g., map services, push notification services) that have their own privacy policies. We recommend reviewing them separately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application and will be effective from the “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Mhari Sadak Support Team
HARSAC
CCS HAU Campus, HISAR 125004
Phone: 01662-232632
Email: contact@harsac.org